Every engagement follows the same six-step shape, whether it's a one-off audit or a three-year fractional advisory relationship.
A free 30-minute video call. You describe what's happening, we ask the questions a careful first-time-buyer wouldn't think to ask, and we tell you plainly whether we think we're a fit. Roughly one in three calls ends with us recommending someone else.
Within five working days of the call, you receive a one-to-two-page brief: what we'd do, what we wouldn't, who'd be involved, the timeline, and a flat fee. You read it, sleep on it, and either sign or don't.
A 60-minute working session — usually on a video call, sometimes in person if you're within driving distance of Whidbey. We collect access (analytics, Search Console, Bing Webmaster, CMS), align on success metrics, and set the cadence for status notes.
This is where most of the engagement lives. You'll get a short Friday status note every week — three sentences, not three pages — and we'll surface anything that needs your attention as it arises. Calendar is open if you want to talk.
Formal reviews at 30, 60, and 90 days. We sit down with you, look at what's moved, what hasn't, and what we'd adjust. If the engagement isn't earning its keep, we say so first.
Whether the project ends after one engagement or after five years, we deliver a clean handover document so the next steward — internal team or otherwise — has everything they need. Working files belong to you.
Either. Audits and migrations are flat-fee projects. Local SEO programs, content strategy, link earning, and fractional advisory work are monthly retainers — always month-to-month, never with a minimum contract.
No reputable SEO does. What we guarantee is the workmanship, the cadence, and the honesty. If after 90 days the work hasn't moved the metrics we agreed on, we'll either change course or refund the prior month, no argument.
Technical fixes can show effects in days. Content and link work usually compounds over 4-to-9 months. Local search often moves within 6-to-12 weeks. We'll set realistic expectations on the discovery call and write them into the brief.
We've worked with hospitality, legal, light manufacturing, professional services, B2B SaaS, e-commerce, and a couple of nonprofits. We turn down adult, gambling, payday lending, and most crypto. Everything else is a conversation.
We're in Oak Harbor, on Whidbey Island, Washington. About 70% of our clients are within a 200-mile radius; the rest are scattered across the U.S. We work primarily over video and email and travel for kickoffs when it makes sense.
Yes. A one-off audit is the most common single-engagement service. Many clients begin there and then decide whether to continue.